In Episode 60 of the Microsoft 365 Voice, we discuss how to handle difficult or broken IT projects.

Many of us have worked on projects with unclear (or unachievable) expectations, staffing/resource challenges, budget/delivery delays, or technical issues. Dealing with these difficult projects requires authenticity, strong communications, and the ability to remain calm in stressful circumstances. Listen in as Mike Maadarani, Antonio Maio, and I share our suggestions for dealing with IT projects gone wrong.

Key topics covered in this episode:

Being realistic


Episode 59 of the Microsoft 365 Voice is all about Planner. Mike, Antonio, and I provide suggestions on how to position Planner for organizational & project use and give examples of how we’ve seen it used successfully.

Where we love it

Planner works best as a lightweight planning and project management tool. You can use Planner individually to manage personal tasks related to a given project, but it’s ideal for groups of 4–8 people working together on a small project or as part of a working group.

We love the Kanban-style view of tasks in Planner. Organizing tasks in buckets…


In Episode 58 of the Microsoft 365 Voice, Antonio, Mike, and I discuss how we use OneDrive to create, share, and manage files. Listen in to see if your use of OneDrive mirrors #TeamMike, #TeamSarah, or #TeamAntonio.

Topics covered in this episode:

Using OneDrive consumer for personal content

  • Syncing photos from mobile phones to OneDrive
  • Using Personal Vault to store passport information, vaccine information, travel ID numbers, etc.

Using OneDrive at work


In Episode 57 of the Microsoft 365 Voice, Antonio, Mike, and I discuss (and debate) how we use and organize our OneNote notebooks. This was an interesting conversation…and it came with clear differences in how #TeamMike, #TeamSarah, and #TeamAntonio work.

Topics covered in this episode include:

Methods for organizing OneNote notebooks

  • Moving older notes to an “archive” notebook
  • Using OneNote sections, pages, and notebooks to sort & distinguish content

Methods for finding content in our OneNote notebooks

  • Using…

How does your organization manage the creation of new SharePoint sites, Microsoft Teams teams, Yammer communities, etc. in Microsoft 365?

Is it better to centrally control the creation of new sites, teams, and communities or should you enable your users to create new groups themselves?

What (if any) governance controls do you need to put in place? How much control should you give your end-users?

How do you balance governance versus usability?

Do you have enough staff to support a centralized model for creation of new Microsoft 365 groups?

Episode 56 of the Microsoft 365 Voice focuses on Microsoft 365…


We discuss one of my favorite soapbox topics in Episode 55 of the Microsoft 365 Voice — how to plan for, manage, and control self-service licensing in Microsoft 365.

What is self-service licensing?

Microsoft announced self-service licensing in late 2019 and rolled it out in January 2020. Self-service licensing enables individual M365 users to purchase product licenses directly from Microsoft without tenant administrator approval. This means your users can purchase a product license, pay for it with a credit card, and use it in your tenant without asking you first.

Which products offer self-service licensing?

As of July 2021, self-service…


We’re thrilled to welcome Mike Fitzmaurice, Chief Evangelist for WEBCON, to Episode 53 of the Microsoft 365 Voice. The focus of this episode is the difference between automations and business processes.

In simple terms, an automation is a ‘widget’ or task you optimize (e.g. building a macro or automating an email to be sent automatically by Salesforce). A business process is broader and deeper with a formally scoped business need and a series of automated steps that connect to form a complete cycle. Business processes are formally managed, supported, and adapted over time to meet emergent business needs.

Here’s a…


All of us have felt it. What should we do when don’t feel seen or heard at work? How do we regain our footing if we’ve lost control of a meeting?

On Episode 52 of the Microsoft 365 Voice, we share our experiences and share practical tips for being “seen.”

  • If you hear someone being cut off in a meeting, create space for them to speak.

It’s springtime in the northern hemisphere, and we’re dreaming about a return to in-person conferences. Most of us have been home for over a year due to the pandemic, and we’re hoping to travel and see friends again soon. In episode 50 of the Microsoft 365 Voice, we discuss our upcoming virtual, hybrid, and in-person events.

Here’s a list of the events we have coming up in 2021:


Microsoft Teams has become the primary solution for collaboration amongst work teams. In Episode 49 of the Microsoft 365 Voice, we discuss whether we’d use SharePoint without Microsoft Teams.

Of course, Microsoft Teams relies heavily on SharePoint Online for its file storage and document library controls. But SharePoint has several key advantages that keep it a frontrunner in the collaboration space:

Sarah Haase

Corporate collaboration evangelist & librarian | Microsoft MVP | Office 365 enthusiast | SharePoint Saturday Twin Cities organizer

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